Privacy Policy

Last updated: July 2026
Emu Garage Doors (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (www.emugaragedoors.com.au), contact us, request a quote, or submit an enquiry through our online forms, including lead forms used in our advertising campaigns.

Emu Garage Doors is an Australian owned and operated business providing garage door repair, installation, automation, and servicing across Sydney, NSW.
Business address: 5/10 Anvil Road, Seven Hills, NSW 2147 Phone: 02 9030 0686 Email: info@emugaragedoors.com.au

We may collect the following personal information when you interact with us:

• Full name
• Phone number
• Email address
• Property address / suburb (for service area and quote purposes)
• Details of the service you are enquiring about (e.g. repair, installation, automation)
• Any additional information you choose to provide when contacting us, requesting a quote, or completing an online form (including Google Lead Form ads)

We do not knowingly collect sensitive information (such as health or financial data) and do not collect payment details through our website or ad forms.

We collect personal information when you:

• Submit an enquiry or quote request through our website contact form
• Complete a lead form through our Google Ads or social media advertising
• Call, email, or message us directly (including via WhatsApp)
• Interact with us through Facebook, Instagram, or LinkedIn

We use the information collected to:

• Respond to your enquiry and provide quotes for garage door services
• Schedule and carry out repairs, installations, or maintenance
• Communicate with you about your service, booking, or ongoing warranty
• Improve our services, website, and customer experience
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

We use third-party platforms to advertise our services and manage customer enquiries, including:

• Google Ads (including Lead Form ads, Smart campaigns, and remarketing) — to show relevant ads and receive enquiry submissions
• Google Analytics / Google Tag Manager — to understand website usage and improve performance
• Meta (Facebook/Instagram) — for advertising and business page interactions
• CRM or scheduling tools — to manage and respond to customer enquiries

These providers may process limited data (such as contact details or interaction data) strictly to help us deliver and manage our services and advertising. Each provider has its own privacy policy governing how they handle data on our behalf.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information submitted through our website or ad forms is stored securely and is only accessible to authorised staff for the purpose of responding to enquiries and providing services.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including ongoing warranty support, or as required by law.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, where applicable
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@emugaragedoors.com.au or 02 9030 0686.

Our website may use cookies and similar technologies to improve browsing experience, understand site traffic, and support advertising campaigns. You can control or disable cookies through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “last updated” date.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

5/10 Anvil Road, Seven Hills, NSW 2147  Phone: 02 9030 0686 Email: info@emugaragedoors.com.au